The Joint Admissions and Matriculation Board (JAMB) has resolved 50,370 customer service complaints and addressed thousands of candidates' admission record challenges within the first three months of Professor Segun Aina's tenure as registrar.
The board disclosed this in a statement reviewing Aina's first quarter in office, issued through its spokesperson, Fabian Benjamin.
According to the statement, JAMB received 52,517 customer service tickets during the period, out of which 50,370 were successfully treated.
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It added that more than 5,000 outstanding complaints were cleared within Aina's first five days in office as part of efforts to improve service delivery and restore public confidence in the board.
The registrar said targeted interventions, particularly the National Identification Number alignment initiative, had also helped thousands of candidates resolve discrepancies in their admission records.
The board said the measures were aimed at reducing administrative bottlenecks and making its services more accessible to candidates and other stakeholders.
Aina also disclosed that JAMB was preparing new innovations for the 2027 Unified Tertiary Matriculation Examination to improve examination conduct and enhance candidates' experience.
He said the board would expand its digital services, strengthen the security of its platforms and reduce unnecessary physical visits to its offices.
The registrar further revealed plans to restructure the board's assessment framework to place greater emphasis on critical thinking, practical competencies and problem-solving skills.
He said the proposed changes would reduce excessive dependence on memorisation and encourage candidates to demonstrate their understanding and ability to apply knowledge.
Aina reaffirmed the board's commitment to building a more credible, transparent and responsive examination and admission system.
He also called for sustained cooperation among JAMB staff, tertiary institutions, candidates and other stakeholders to achieve the objectives.
The latest review highlights the board's efforts to address complaints surrounding admission records and customer service while preparing for changes to the conduct and assessment of the 2027 UTME.
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