NPF Pensions has enrolled almost 100,000 police officers on its WhatsApp platform as part of efforts to make pension services more accessible to serving and retired members of the Nigeria Police Force.
The Acting Managing Director of NPF Pensions, Muhammed Dutse, disclosed this in Abuja during the 2026 Customer Service Week, saying the pension fund administrator was also intensifying direct engagement with contributors and retirees.
Dutse said the WhatsApp for Business platform was introduced to reduce the need for police officers to visit NPF Pensions offices for basic services.
He said senior management and staff had also been assigned contributors to facilitate regular engagement and address concerns more directly.
According to him, “pension services should be available to contributors wherever they were”, adding that the number of police officers using the digital platform was increasing daily.
Dutse said the company was also working with relevant authorities on measures to improve the retirement benefits of police officers, acknowledging concerns among some retirees over the adequacy of their pensions.
He said the Federal Government was reviewing the pension situation, with a presidential committee working on measures to improve retirees’ take-home pay.
While declining to disclose details of the proposed arrangement, Dutse urged police retirees to remain patient, saying NPF Pensions was engaging the authorities to address outstanding concerns.
He said recent government interventions, including the payment of pension arrears and consequential adjustments, indicated increased attention to the welfare of pensioners.
Beyond pension administration, Dutse said NPF Pensions had operated a Retirement Resettlement Support Programme for police retirees affected by delays between retirement and the commencement of pension payments.
He said thousands of retired police officers had benefited from the programme.
The NPF Pensions boss added that the company had expanded its pre-retirement seminars to include financial planning and livelihood skills to help officers prepare for life after service.
He said retirees had received training in areas including poultry farming, agriculture and other small-scale businesses that could provide additional sources of income.
On investment performance, Dutse said NPF Pensions had recorded an average annual return of about 24 per cent over the past five years, with returns reaching almost 37 per cent in one year.
He attributed the performance to a diversified investment strategy covering traditional financial instruments, private equity, infrastructure funds and equities.
Dutse said the company was assessing alternative investment opportunities following changes in the Central Bank of Nigeria’s monetary policy rate to sustain returns for contributors.
“We are looking into all these opportunities to strengthen our investment positions and also maintain the investment returns that we have achieved over the years,” he said.
He also said NPF Pensions maintained cordial relations with retired police officers’ associations and had held several engagements with them, sometimes alongside police authorities, to address issues affecting retirees.
Dutse said the company would continue to engage the associations and other stakeholders while improving transparency, customer service and access to pension information.
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