The Federal Ministry of Works has warned its staff against lateness, poor treatment of members of the public and lack of commitment, urging them to embrace professionalism and timely service delivery.
The Minister of Works, David Umahi, represented by the Director Overseeing the Office of the Permanent Secretary, Mohammed Aminu Ahmed, gave the warning during a sensitisation session organised by the Department of Reform Coordination and Service Improvement as part of activities marking the 2026 Customer Service Week.
The session was held with the theme, “Going the Extra Mile in Satisfying Customers.”
Umahi said the ministry’s responsibility extended beyond building quality road infrastructure to ensuring that Nigerians and other stakeholders received courteous and efficient services from its officials.
He said, “Delivering good road infrastructure without providing quality customer service would amount to incomplete service delivery.”
The minister urged staff to deal with members of the public with speed, courtesy, empathy and professionalism.
He expressed concern over the attitude of some workers towards their responsibilities, particularly lateness and poor treatment of members of the public.
Earlier, the Director of Reform Coordination and Service Improvement, Sharifat Joke Raji, said the Customer Service Week provided an opportunity for the ministry to assess its service delivery and renew its commitment to meeting the expectations of Nigerians, contractors and other stakeholders.
Also, the Director of Human Resource Management, Ahmad Muhammad Tukur, urged workers to observe official working hours and maintain professional standards in their dealings with the public.
The ministry called on its staff to use the week-long programme to renew their commitment to their duties and ensure efficient, timely and courteous service to members of the public.
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