MTN Nigeria subscribers have demanded compensation for financial losses and disrupted businesses following a network outage that affected parts of Lagos, Oyo, Rivers, Delta states and the Federal Capital Territory (FCT) on Thursday.
The telecommunications company confirmed the disruption in a notice posted on its X account, apologising to customers and saying its engineers were working to restore services.
“Network challenges in some parts of Oyo, Lagos, Rivers, FCT and Delta States” had made some services temporarily unavailable, the company said.
MTN did not disclose the cause of the outage or give a timeline for the restoration of services.
The disruption triggered complaints from subscribers, some of whom said the network failure affected their businesses, access to banking services and other essential activities.
Several customers also called on the company to compensate them for losses incurred during the outage.
One subscriber, @AlexanderEkhato, questioned the absence of a restoration timeline and asked whether customers would be compensated for the hours lost.
Another user, @VicariousOk, said network disruptions could cause significant losses for businesses that depend on reliable internet access, warning that the company could face legal action over the issue.
A subscriber, @wisdom_pips, also complained about being unable to access a banking application or use USSD services to purchase data on another network.
MTN subsequently apologised to affected customers, saying its engineers were working to restore services as quickly as possible.
The latest disruption comes days after the company began issuing automatic airtime credits to eligible subscribers following poor network quality recorded between February and April 2026.
The compensation followed a directive by the Nigerian Communications Commission (NCC), which required mobile network operators to compensate customers affected by poor service quality.
Some subscribers shared screenshots showing credits ranging from N20 to N1,436, although the amounts attracted complaints from customers who considered them inadequate.
MTN clarified that the credits covered network quality issues and did not apply to data depletion.
The company has previously identified fibre-optic cable cuts, vandalism and damage to infrastructure during construction as recurring causes of network disruptions across the country.
Earlier in October, MTN services were also disrupted in Kano, Kebbi, Sokoto and Zamfara states before the company announced that services had been restored on October 3.
The latest outage has renewed concerns among subscribers about service reliability and the financial consequences of disruptions, particularly for businesses that depend on mobile connectivity.
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