The Federal Competition and Consumer Protection Commission, FCCPC, haa summoned the management of Air Peace over a growing number of complaints from consumers nationwide.
The complaints involve non-refunds of ticket fares, even in cases where the airline itself cancelled flights.
In a statement signed by the Commission’s Director of Corporate Affairs, Ondaje Ijagwu, the FCCPC said these practices may violate Sections 130(1)(a), 130(1)(b), and 130(2)(b) of the Federal Competition and Consumer Protection Act of 2018.
The law guarantees consumers the right to timely refunds when services paid for in advance are not delivered due to a provider’s failure.
A formal summons, dated June 13th, directs Air Peace to appear before the Commission at its headquarters in Abuja on Monday, June 23rd.
The FCCPC is invoking Sections 32 and 33 of the Act, which mandate compliance, and warn that failure to do so could lead to fines or imprisonment.
Air Peace has also been instructed to submit records, including a full complaint log for refund issues over the last 12 months, lists of cancelled flights, documentation of processed refunds, and evidence of steps taken to reduce consumer inconvenience.
Back in December 2024, the Commission opened a separate inquiry into allegations of excessive ticket pricing by Air Peace. The airline responded by initiating legal action to block the investigation.
The FCCPC says the current matter is unrelated and emphasizes its continued commitment to protecting consumers and holding service providers accountable under the law.
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